1. General Information

Welcome to Divasom Bali. By accessing our website, requesting information, purchasing products, or using our services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

2. Products and Services

Divasom Bali specializes in decorative lighting products, including but not limited to:

• Table Lamps
• Floor Lamps
• Hanging Lamps
• Ceiling Lamps
• Wall Lamps
• Custom Lighting Design Services

All products are subject to availability and may be modified, updated, or discontinued without prior notice.

3. Product Information

We strive to ensure that all product descriptions, images, dimensions, specifications, and pricing displayed on our website are accurate. However, slight variations in color, texture, finish, size, and appearance may occur due to handcrafted production processes and display settings.

Product images are for illustration purposes and may differ slightly from the final product.

4. Custom Design Orders

For custom lighting projects:

• Clients must provide complete design requirements and specifications.
• Production will commence only after design approval and confirmation.
• Any changes requested after approval may result in additional costs and extended production time.
• Custom-made products are generally non-refundable and non-returnable unless manufacturing defects are identified.

5. Pricing and Payment

All prices are subject to change without prior notice.

Orders may require a deposit or full payment before production or shipment. Payment methods and terms will be communicated during the quotation and order confirmation process.

Products remain the property of Divasom Bali until full payment has been received.

6. Production and Delivery

Production and delivery times may vary depending on product type, order quantity, material availability, and project complexity.

While we make every effort to meet estimated timelines, Divasom Bali shall not be held liable for delays caused by:

• Force majeure events
• Shipping carriers
• Customs procedures
• Material shortages
• Circumstances beyond our reasonable control

7. Shipping & International Orders

We serve customers throughout Indonesia and international markets.

Import duties, taxes, customs fees, and local regulations applicable in the destination country are the sole responsibility of the customer.

Customers are advised to verify local import requirements before placing an order.

8. Returns and Claims

Customers must inspect products upon receipt.

Any claim regarding damaged, defective, or incorrect products must be submitted within 7 days of delivery, accompanied by supporting photographs and documentation.

Divasom Bali reserves the right to assess and determine the appropriate resolution for each claim.

9. Intellectual Property

All content displayed on this website, including text, images, graphics, logos, designs, and product concepts, is the property of Divasom Bali unless otherwise stated.

Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without prior written consent.

10. Catalogue and Marketing Materials

Product catalogues, brochures, and marketing materials provided by Divasom Bali are intended for informational purposes only.

Specifications, designs, dimensions, and product availability may change without prior notice.

11. Limitation of Liability

Divasom Bali shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

Our maximum liability shall not exceed the total amount paid by the customer for the relevant product or service.

12. Privacy

Any personal information provided through our website, email, or contact forms will be handled responsibly and used solely for business communication, order processing, and customer service purposes.

We do not sell or share customer information with third parties except when required to fulfill services or comply with legal obligations.

13. Changes to Terms & Conditions

Divasom Bali reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Continued use of our website and services constitutes acceptance of any updated Terms & Conditions.

14. Contact Information

Divasom Bali
Jl. Perum Dalung Permai Blk. ZZ No.104
Kerobokan Kaja, Kuta Utara, Badung, Bali 80361

Phone / WhatsApp: 088211079079
Email: info@divasombali.com

Website: divasombali.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.